1. How to check my order status?
After the item is purchased, we will send an order number to your email address, and at Order Tracking you can check the processing progress of the order by using this order number.
3. How do I track the shipping status of my product?
Typically, it takes us 1-2 business days to prepare your order. Logistics information will be updated in Order Tracking once the item has been shipped to the carrier's warehouse.
2. I entered the incorrect shipping address – Can you chanege it for me?
Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and/or dispatchedVthen we sadly cannot make any changes for you.
4. Can I cancel my order or make any changes after placing the order?
Before shipping your order out, you can contact us for making changes.We do not accept cancellations or changes once it has been shipped. Once you have any concerns, please contact us as soon as possible, we will try our best to help you.
5. What should I do if I receive an incorrect or faulty item?
We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code and the picture of the item you received and further details of the problem within 30 days of receiving your order.
6. The item I want is out of stock. What to do now?
Please contact our team as soon as possible! We collect feedback from every customer and do our best to fulfill every request.
7. How do I make sure I buy the correct size?
The key size of clothing is the chest, and choosing the size according to the chest can generally be accurate. To be on the safe side, please check the size chart on product page to determine your chest before placing an order. Don't worry if you get the wrong size, we can exchange it for you. If you are still worried about the size, we recommend choosing a larger size.
8. Where are your products produced?
Our design team office is in California, USA, and our products are designed here and produced by factories in Hong Kong and Vietnam. Our quality inspection and distribution are also conducted in the US.
9. What payment methods do you support?
Hi, we support Credit/Debit Card , PayPal. Usually, customers pay orders with their cards and PayPal.
10. Why was my payment declined?
It might be the below reasons:
1. Card info are incorrect, kindly check expiration date, billing address, and security code (Security code on the back of your Visa/Master card).
2. Card issuer bank declined your payment.
3. No enough balance on the card.
If possible, we advise you to try other supported payment methods.
11. How can I get refund of my order?
You should submit an order cancellation request to our customer service via contact@aylifer.com once you decide to cancel the order.For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.
12. Can I exchange for a different size?
Yes, we accept exchange within 7 days of receipt for most items in new condition. Kindly suggest you to contact manual service for exchange details if necessary.Note:1.Order id is needed. (You can find the order number on your account)2. The used and broken items cannot be returned or exchanged.
13. Why doesn’t my coupon code work?
Check the expiration date of your coupon code,coupon codes may only work on certain items. Already discounted, sale or final sale items may not be eligible.Coupon code can only be used once.